Return and Refund Policy

General Policy

All sales of weight management medications are final.
No refunds or exchanges are permitted once a medication has been dispensed, prescribed, prepared, or administered.
This includes, but is not limited to, injectable medications, compounded medications, oral medications, and supplies associated with treatment.

Reasons Refunds or Exchanges Are Not Permitted

Refunds or exchanges cannot be provided for weight management medications due to:

Federal and state pharmacy regulations
Medication safety and integrity concerns
Inability to verify proper storage or handling once medication leaves the clinic
Custom dosing or compounding based on individual patient treatment plans

Non-Refundable Situations Include (but are not limited to):

Change of mind after purchase
Intolerance, side effects, or lack of desired weight loss results
Missed doses, improper use, or non-adherence to treatment instructions
Discontinuation of treatment by patient choice
Insurance denial or lack of insurance coverage
Medication already dispensed, shipped, or administered

Limited Exceptions

Refunds or replacements may be considered only at the clinic’s discretion under the following circumstances:

The medication was dispensed in error by the clinic (wrong medication or incorrect dose)
The medication is found to be defective prior to patient use

All exceptions must be reported within 24 hours of receipt or administration and must be verified by clinic staff. Approved exceptions will be addressed with a replacement medication or account credit, not a cash refund.

Appointment & Program Fees

Office visits, consultations, program enrollment fees, membership fees, and administrative fees related to weight management services are non-refundable.
Missed appointments or late cancellations are subject to the clinic’s standard cancellation policy.

Patient Acknowledgment

By enrolling in a weight management program and/or receiving medications from Smarter Health Medical Clinic, patients acknowledge and agree to this Refund & Exchange Policy.

Patients are encouraged to ask questions and discuss treatment options thoroughly with their provider before medications are dispensed.